BJC Job Posting: Patient Access Representative

in Jobs
April 20th, 2016

Doctors call us World Class Medicine.  You’ll call us MoBap.

Missouri Baptist is a 489-bed acute-care community hospital located at Highway 40 and I-270 in west St. Louis County. Recognized as a “Top 100 U.S. Hospital” by Thomson-Reuters, a 5-Star Hospital for Cardiology by HealthGrades and “One of America’s Safest Hospitals” by Forbes, Missouri Baptist offers a full continuum of medical, surgical and women’s health services.  MoBap is designated by the National Cancer Institute as a Community Clinical Oncology Program (CCOP).  We are also designated as a Breast Imaging Center of Excellence.
 
Missouri Baptist Medical Center is a member of BJC HealthCare, one of the largest nonprofit health care organizations in the United States and the largest employer in St. Louis.
 

Join Us!

Role Purpose

To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement. Coordinates and is responsible for patient registration for initiation of legal medical record and financial data.

Responsibilities

  • Proficient on the hospital registration and multiple ancillary computer systems. Registers, verifies insurance, checks insurance eligibility, scans and retrieves documents in the Activefax system. Provide preparation instructions for each procedure scheduled. Proficient in insurance basics to recognize commercial and government plans and where to obtain a referral or authorization. If required, determine appropriate point of service payment and obtain amount from the patient by utilizing appropriate scripting.
  • Communicate in a professional, positive and respectful manner with patients and offices. Be able to provide consistent excellent customer service in a variety of situations.
  • Assures hospital compliance with Medicare Secondary Payor (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements. Ensures each patient completes HIPAA acknowledgement and offers financial assistance information.
  • Validates that the order is complete with two patient identifiers, a dated signature by the ordering provider, an appropriate diagnosis is indicated for the test being ordered, and correct that the correct test is indicated..
  • Perform price estimation prior to service and issues ABN to the patient to collect their non-covered amount due for the scheduled services.

Minimum Requirements

Degree

  • High School Diploma or GED

Experience

  • <2 years

Supervisor Experience

  • No Experience

Preferred Requirements

Degree

  • Associate’s Degree

Licenses & Certifications

  • CHAA

Benefits Statement

Note: not all benefits apply to all openings

–  Comprehensive medical, dental, life insurance, and disability plan options
–  Pension Plan/403(b) Plan
–  401(k) plan with company match
–  Tuition Assistance
–  Health Care and Dependent Care Reimbursement Accounts
–  On-Site Fitness Center (depending on location)
–  Paid Time Off Program for vacation, holiday and sick time

Visit our page for more information.