You must call US Bank, using the toll free phone number on the back of the card. Card Services cannot assist when your card is declined until US Bank has been contacted.

You must call US Bank, using the toll free phone number on the back of the card. Card Services cannot assist until US Bank has been contacted.

If you have an issue with the limit on your credit card, call Card Services at 617-353-6698.

体育

Yes. Credit card transactions that feed into Concur cannot ever be deleted. If your travel card is refunded, the refund will feed into Concur the same as the initial charge and will appear as a negative amount. The refund and charge must both be added to a report and then submitted. If your travel card was charged and you are told  it will be refunded, you should not submit the charge until the refund becomes available as well. The charge and refund should be submitted together in the same report in order to offset each other. If the initial charge was already submitted, the refund should be added to your next expense report and allocated to the same cost object as the initial charge in order to refund the same account.

No. The initial charge and the refund can be added to an existing expense report. If  you have no existing expense reports, you can follow the steps explained here for handling card refunds, or you can create a “shell report” and simply submit the report once additional expenses have been incurred. 

Please refer to the Card Transactions vs Itineraries QRG. If after reviewing the QRG you have determined there are in fact two duplicate card transactions, you should contact the vendor for a refund. US Bank can also be contacted at the number on the back of your card to determine that the vendor did in fact charge your card twice.

Transactions can take up to ten business days to feed in to your Concur profile- please wait for ten business days and if the charge is still not available, please submit a ticket on the VPFA Customer Service Portal. Refunds can take up to a full billing cycle to feed in.

Card Transactions disappear from the Available Expenses section once they are added to an expense report. In this scenario, it is most likely that these transactions were accidentally added to an expense report as Out of Pocket expenses. To correct this- the card transactions should be added to an expense report and submitted as normal- not marked as personal. A check should then be written out to Trustees of Boston University for the amount of the reimbursement received in error; a cash credit voucher should be prepared and submitted in order to refund the cost object. If the employee received a check reimbursement for the out of pocket expenses created in error the check can simply be cancelled through Accounts Payable, negating the need for a cash credit voucher.

Please review the guides to benefits and rental car coverage for your Travel card here
.

• Turn your card in to your department and contact

tcard@bu.edu

to notify the Travel Card Administrator.