Incident Discovery Time: 09:12am on 11/17/2019 Time of Resolution: 01:37pm on 11/17/2019 Services Impacted: Telephone Services

Description of Impact

Campus phones were not able to call off-campus.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident has not yet been determined. Verizon is still reporting nationwide issues (https://downdetector.com/status/verizon/map/), but from our testing, it appears that the BU phones are working correctly again. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:12am [corrected] on 11/17/2019 Services Impacted: Telephone Services

Description of Impact

Telephone service is degraded when calling off-campus.

Current Status

IS&T teams are working with Aqueduct and Cisco right now to resolve the problem, which is not limited to BU.

Additional Information

At this point calls to off-campus phone numbers do connect, but they can take 2 minutes to do so. Our testers report that there is dead air for 2 minutes, then the phone rings and connects. Next Update: 01:30pm

Previous Update

Incident Discovery Time: 09:45am on 11/17/2019 Services Impacted: Telephone Services

Description of Impact

Campus phones are not able to call off-campus.

Current Status

IS&T teams are continuing to investigate. Verizon and Aqueduct are being consulted and traffic logs are being investigated. Next Update: 12:30pm

Previous Update

Incident Discovery Time: 09:45am on 11/17/2019 Services Impacted: Telephone Services

Description of Impact

Campus phones are unable to call off-campus.

Current Status

IS&T teams have not yet identified the cause of the incident, but have notified our vendor, Aqueduct.
Next Update: 11:00am