Incident Discovery Time: 10:25am on 01/04/2022
Time of Resolution: 11:18am on 01/04/2022
Services Impacted: ServiceNow

Description of Impact

There were reports of some ServiceNow (https://bu.service-now.com) clients experiencing degraded service, including an inability to update tickets.

Incident Description and Resolution

The vendor has resolved the issue.

Additional Information

The cause of this incident was determined to be a node of the service requiring a restart.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:25am on 01/04/2022

Services Impacted: ServiceNow

Description of Impact

There are reports of some ServiceNow (https://bu.service-now.com) clients experiencing degraded service, including an inability to update tickets.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

This does not appear to be impacting all BU ServiceNow clients, and in some cases can be resolved by either an incognito/private browsing window or removing all browser cookies/cache related to ServiceNow.

Next Update: Upon Resolution